Support
How can we help?
Write to hello@cadenceofman.com. A person on the Cadence team answers, usually within a day.
Common questions
How do I report someone or block him?
In the app, tap his ring on Circle, or the dots on a prayer request, and choose Report or Block. A blessing and a shared plan have a Report link under them. We review every report within 24 hours. Blocked men are listed in Settings, Blocked, where you can unblock them.
How do I cancel or change my membership?
Bought in the App Store: open Settings on your iPhone, tap your name, then Subscriptions. Bought in Google Play: open Play, tap your profile, then Payments and subscriptions. Bought on the web: open Cadence on the web, then Settings, Membership, Manage membership.
I bought a membership but the app doesn’t show it.
In the app, open Settings, Membership, and tap Restore purchases. Sign in with the same Cadence account you bought it on.
How do I delete my account?
In the app, open Settings and tap Delete account at the bottom. You have 30 days to change your mind; after that your account, everything you wrote, and your recordings are gone for good. Export your legacy first if you want to keep it. Can’t open the app? Email us from the address on your account and ask us to delete it. We start the same 30 days and email you to say so.
How do I redeem a gift?
Open the link in the gift email, or enter the code in the app under Settings, Membership.
In danger right now?
Cadence isn’t an emergency service. In the United States, call or text 988. Anywhere else, call your local emergency number, or find a line near you at findahelpline.com.